YOUR AGREEMENT WITH PUG LEG LEISURE, LLC
By using our services, you are signifying your agreement with the following terms and conditions, on behalf of yourself and all members of your traveling party. These terms and conditions henceforth serve as the service contract between Pug Leg Leisure, LLC and the client.
1. PLEASE CHECK YOUR DOCUMENTS
Please check your travel documents when you receive them. You agree to review your itinerary and other travel documents for accuracy and to inform us promptly of any issues. The names on your documents must match your government-issued ID and/or passport exactly. Pug Leg Leisure may offer advice, but cannot be held responsible for travelers not having valid, correct international travel documents.
2. AGENT FOR SUPPLIERS
Pug Leg Leisure, LLC ("PLL") acts as a sales advisor for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your itinerary or confirmation (“Suppliers”). We are not responsible for the acts or omissions of the Suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. You acknowledge that your travel plans may be interrupted or cancelled by the Supplier, a government entity, or other third party over which we have no control. You further acknowledge that the Supplier's own cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, will govern your rights and remedies, including your right to receive a refund. We have no special knowledge regarding the financial condition of the Suppliers and no liability for recommending a trip credit in lieu of a refund.
3. RISKS OF TRAVEL
We assume no responsibility for and shall not be liable for the acts or omissions on the part of any other party not under our control or any acts of God, unsafe conditions, terrorism, health hazards including pandemics, illness, weather hazards, or the suitability for a disabled person of any portion of any trip. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov, click on "Find International travel Information” then click on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country. For destination information specific to COVID-19, we recommend visiting IATA's COVID-tracking site in addition to the State Department site. It is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19 or any other illnesses. Ultimately it is your responsibility to understand and abide by all requirements, restrictions, and safety measures when traveling. This may include the following: health affidavit forms; health screenings prior to departure and/or upon arrival; temperature screenings prior to departure and/or upon arrival; travel reason affidavit forms; online travel authorizations; airline safety & health requirements, such as health forms, screenings, face coverings; in-country requirements, such as periodic temperature checks, quarantine, face coverings; visas. Failure to meet the requirements and/or restrictions puts you at risk for fines, quarantine or deportation at your expense. You are solely responsible for your own actions throughout the duration of your relationship with PLL. It is the responsibility of the traveler to comply with any and all local laws and regulartions, and abide by posted placards in destinations warning of any danger. Should you become minorly, majorly, or critically injured, maimed, or suffer death or dismemberment during your travel, PLL shall not be held responsible. Again, we highly recommend purchasing travel insurance in the event of any unforeseen circumstances.
4. CHECK-IN
Minimum check-in for domestic flights is 1-1.5 hours and 2-3 hours for international. Keep in mind that once and airline closes their check-in process, you will be denied boarding at that time. It is the responsibility of the traveler(s) to comply with all FAA and airline specific policies. It is the responsibility of the traveler(s) to follow airline check-in procedures and failure to do so may result in denied boarding. Please consult your chosen airline's individual policies for the most accurate, up-to-date information. Due to heightened security measures, it is advised you allow extra time before scheduled departure. Failure to arrive within your airline's specified policies and procedures could result in denied boarding, and PLL is not liable for such denial. In the event of flight delays, cancellations, or involuntary denied boarding, PLL can assist with booking of new flights, should you wish.
5. PROOF OF IDENTITY
All passengers must present accepted photo identification such as a passport or other state or government--issued photo. IMPORTANT INFORMATION FOR DOMESTIC AIR TRAVELERS: The Federal Real ID Act mandates stricter security standards for state-issued driver’s licenses and other forms of identification and prohibits Federal agencies from accepting for official purposes identification that does not meet these standards. Beginning on May 7, 2025, every air traveler will need to present Real ID-compliant identification to be permitted to board a domestic flight; therefore, those holding a non-compliant driver’s license will need to present an acceptable alternate form of identification, such as a valid U.S. passport. To avoid disruption to their travel plans, air travelers are strongly encouraged to consult with the Department of Homeland Security (www.dhs.gov/real-id) to determine whether their state-issued identification is compliant and, if not, what alternate forms of identification will be accepted at the airport.
6. PASSPORTS AND VISAS
You must have a passport to travel to another country. International destinations may have additional requirements such as a visa and/or health screening/requirements that you must obtain prior to departure. If you are a non-US citizen, different immigration requirements apply. You as the traveler(s) are responsible for contacting consulate(s) required. Without proper identification, or passport and necessary visas, you will not be permitted to depart.
You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements and travel documents of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination. Many countries require your passport to be valid for six months or more after your date of entry. Some countries will not admit persons convicted of a crime. Some countries require both parents’ consent for minors to travel.
7. EXCURSION AND PROMOTIONAL FARES
Most discount fares involve certain restrictions. A change in carrier(s), flight(s), time(s), passenger name(s), or routing(s) could result in a carrier demanding a full fare. Obtain agency or airline assistance before making changes.
8. TIMES, FLIGHTS AND FARES
Times, flights and fares are based on current tariffs that are subject to change without notice.
9. PRICE INCREASES
Travel arrangements involving airline and cruise components are subject to Suppliers’ supplemental price increases that may be imposed by the supplier and/or government, even after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms.
10. PRICE DROPS
If a Supplier drops the price of a trip after booking, we will try to assist you with rebooking if the Supplier allows it, and a fee may apply. We do not guarantee any refunds or successful rebooking.
11. LOWEST FARES
We have endeavored to secure the lowest possible fare, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of advisors involved. However, we cannot guarantee, in view of the deregulation of airline fares, that the fare indicated on the ticket will be the lowest possible fare at departure date. Please contact us before departure if you wish to recheck any newly introduced fare that may correspond with your specific travel requirements.
12. TOUR, CRUISE AND PACKAGE PRICES
Tour, cruise and package prices are subject to change without notice due to currency fluctuations, tariff changes or increase in operational costs. In addition, group tours/packages are based on a minimum number of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.
13. RESERVATION RULE VIOLATIONS
You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a "point-beyond", "hidden-city", or "back-to-back tickets". You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel. You acknowledge that the airlines generally prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets. If you do not use one of the flights in your reservation, the airline will cancel your remaining itinerary, and it may confiscate your frequent flyer points. You agree to indemnify us against airline claims for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased.
14. CREDIT CARD MERCHANT
If we are the merchant on your credit card transaction, bear in mind that our services consist of counseling and facilitating the sale and paying the Supplier on your behalf. If a Supplier does not provide the service or ceases operations, your recourse is against the Supplier, not PLL. You agree not to initiate a chargeback against us or a refund request that is not authorized by this Agreement, your Client Agreement, any invoice agreement received from PLL, and to you agree to pay any and all legal fees incurred by us in disputing any such claim for refund. It is the sole responsibility of the client to pay the total amount(s) due for any supplier charges requested by the client.
15. IF YOUR PLANS CHANGE ENROUTE
If your plans change enroute, check with your travel advisor or airline carrier for charges, changes and applicable fees. Once again, please consider purchasing travel insurance for your trip in the event that your plans may change at any moment without notice.
16. OVERBOOKING
Airline flights may be overbooked. A person denied boarding on a flight may be entitled to a compensatory payment from the airline. The rules for involuntary denied boarding compensation are available at all ticket counters. You are encouraged to consult the U.S. Department of Transportation regarding Aviation Consumer Protection https://www.transportation.gov/airconsumer. Please read the terms and conditions of all airlines from whom you agree to purchase air travel.
17. CANCELLATIONS AND REFUNDS
We reserve the right to charge processing fees in the event of refunds, cancellations and other services. To change or cancel your flight itinerary, you must do so prior to originally scheduled departure. No value remains after departure. Individual airlines policies can include costs to change or cancel flights. If you are holding guaranteed hotel or car reservations you wish to cancel, you must contact the vendor directly adhering to their cancellation policy. We are not responsible to pay you for any loss you incur due to your failure to travel or your failure to follow the change or cancel policies of any travel vendor. In the event of a cancellation, a 10% cancellation charge will be assessed upon the total amount of the trip cost. Example: Your total trip cost, including all components is $5,000, a $500 fee would apply to cancellation. Cancellations fees are to be paid in full prior to the cancellation of any portion of a booking. Cancellations are required in writing at least 72 hours prior to the departure at PugLegLeisure@gmail.com
18. HOTELS
Hotels are usually confirmed on a guaranteed payment basis. If you cancel or change plans, please notify your hotel(s) within the time period specified by that hotel. Rules may vary by property.
19. WE STRONGLY RECOMMEND TRAVEL INSURANCE
If you elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances of a pandemic, pre-existing medical conditions, and other policy exclusions. Consult the insurance carriers directly for policy details. Trip insurance or waivers provided by the supplier may not offer insolvency coverage. No representation or description of the insurance made by PLL constitutes a binding assurance or promise about the insurance. It is advised you consult your own health insurance company to ascertain if your health insurance coverage is extended to the location(s) of your travel, and to make arrangements for coverage in the event it is not. You agree to hold PLL harmless for your election not to purchase travel and/or medical insurance coverage, or for any denial of claim by travel insurer. Travel Insurance may be purchased after the booking is made, however exclusions may apply.
20. SUPPLIER BANKRUPTCIES
If an airline or other Supplier declares bankruptcy, it is not obligated to honor your reservation made before bankruptcy or to refund tickets issued before the bankruptcy. Travel advisors are not allowed to refund tickets on airlines which have declared bankruptcy. Money given to a travel advisor immediately becomes the property of the airlines, and we are required by laws to comply with airlines' orders.
If an airline declares bankruptcy, it might continue service, limit service, or stop completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier. Meanwhile there are travel insurance plans available for passengers to protect themselves in case of supplier bankruptcies.
21. IN THE EVENT OF CANCELLATION
Every Supplier has a different cancellation policy. It is your responsibility to review the Terms and Conditions and cancellation policies of the Suppliers you choose, in the event the services are cancelled by the Supplier, at no fault of your own. By signing this agreement, you are acknowledging you have read each of your agreed upon Supplier's cancellation policies.
22. CLAIMS DEADLINE AND EXCLUSIVE JURISDICTION
You agree to present any claims against us within 30 days after your trip ends and to file suit within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. You agree that the courts in Henrico County, Virginia will be the exclusive jurisdiction for all claims brought by you or us, and you hereby submit to the personal jurisdiction of those courts.
23. TRAVEL GUIDES
The travel guides provided by PLL are offered as general recommendations and should be used at your own discretion. While PLL strives to provide accurate and up-to-date information, it cannot guarantee the complete accuracy, timeliness, or suitability of the suggestions due to the ever-changing nature of the travel industry. Individual preferences regarding destinations, activities, accommodations, and other travel aspects can differ greatly. PLL's suggestions may not align perfectly with your personal preferences and requirements. It is important to consider your specific needs and conduct further research before making any travel decisions.
-PLL may provide recommendations regarding third-party services such as airlines, hotels, tour operators, or transportation providers. While PLL endeavors to suggest reliable and reputable options, it cannot guarantee the quality, reliability, or performance of these services. It is advisable to conduct your own research and consider user reviews or ratings before making any bookings.
-Travelers are responsible for ensuring compliance with all applicable laws, regulations, visa requirements, and travel documentation. PLL cannot be held responsible for any legal issues that may arise due to the consumer's failure to comply with such requirements. It is recommended to consult relevant authorities or seek legal advice before traveling.
-Travelers assume full responsibility for their own safety, health, and well-being while traveling. PLL cannot be held liable for any accidents, injuries, illnesses, loss of property, or other damages that may occur during the trip. It is essential to exercise caution, follow local laws and customs, and obtain appropriate travel insurance coverage.
-By using the travel suggestions provided by the PLL, you acknowledge that you have read and understood the above disclaimer. You agree that PLL shall not be held liable for any inconveniences, damages, or losses incurred as a result of relying on the suggestions. It is strongly advised to consult with relevant authorities or seek professional advice before making any travel arrangements.
24. TRAVEL PRPOPOSALS
Travel proposals will be provided to clients prior to any bookings being made. Travel proposals are made based on the information provided by the client during the pre-planning phase. The proposal will include the overview details of your trip and costs associated with each item. Prices and availability included in a proposal are subject to change, without warning, based on supplier availability. PLL cannot control how a Supplier prices items, and will inform the customer of any changes in price. If any component of the trip changes in price, it is beyond PLLs control, and if the client chooses not to move forward with the increased price, PLL cancellation fees shall apply. Suppliers may also charge fees or penalties and it is the responsibility of the traveler to understand the Supplier Terms and Conditions, and to pay for any additional supplier fees and/or penalties. Travel Bookings will be made based on the information agreed to in the Travel Proposal, therefore customers must review and agree to their specified itinerary number. PLL reserves the right to assess additional planning fees for pertinent information/requirements omitted by the client during the pre-planning phase, if the new information is to be added to the itinerary.
25. PLANNING FEES
Planning fees are assessed on a case by case basis and will be discussed, agreed upon, and paid prior to any research taking place. This planning fee includes (unless otherwise agreed upon in your planning fee invoice):
• 1 online Proposal based on vacation criteria supplied by the client during the pre-planning phase.
• Email communications, during business hours, regarding your trip.
• 1 one hour call to discuss your proposal.
• 1 thirty minute call prior to departure, if desired. This hour may be utilized at an agreed upon earlier date.
• 2 Minor proposal changes (i.e. room upgrade, date or occupancy change for the same property/flight/cruise/accommodation, and certain other minor changes resulting in less than 1 hour of work)
• 1 major proposal change (i.e. different hotel/resort/cruise/accommodation/date in the same destination, and certain other changes resulting in 1 hour or greater of work).
• Booking selected components (exception: airfare not included in a vacation package is subject to a convenience fee of $25 domestic and $50 international per person/ticket.)
• Changes beyond these criteria are subject to additional fees assessed on a case by case basis, and depend on the amount of time it will take to complete the additional requested changes.
• Changes resulting in a completely new search may result in a new planning fee.
• Fees must be agreed upon and paid prior to any research, booking, or changes being made.
• Planning fees are not refundable, unless otherwise agreed upon in your planning fee invoice. The planning fee covers the time, expertise, and effort for PLL to research, develop, and deliver your travel proposal.
26. CLIENT SATISFACTION
If at any time you are unsatisfied or have questions or concerns with the service you receive from PLL, please reach out via email at PugLegLeisure@gmail.com so that we may work together to resolve any issues. Every effort will be made to ensure client satisfaction within these Terms and Conditions.
27. ADDITIONAL QUESTIONS
If there are any questions or concerns regarding the above Terms and Conditions, please reach out in writing at PugLegLeisure@gmail.com to discuss them further.